Questions before signing up
Learn the essentials before creating a dropXL account.
Help Center
Welcome to our Help Center!
Here you’ll find answers, guides, and tips.
Use the search bar or browse the categories below to get started.
Here you’ll find answers, guides, and tips.
Use the search bar or browse the categories below to get started.
Sign-up and KYC
Create your account, verify your business, and complete KYC.
Integration, ordering, and order management
Connect your store, place orders, and manage fulfillment.
Contact from dropXL
Our dropXL team will reach out to your registered email for updates such as:
- Incomplete delivery addresses
- Out-of-stock products
- Important policy or rule changes
Chat with us
We provide several support channels.
You can ask your question using the chat for assistance.
You can ask your question using the chat for assistance.
Presale & support
Monday to Sunday: 4:00 pm - 10:30 am (CET - Central European Time)
Customer service
Monday to Sunday: 4:00 pm - 7:00 am (CET - Central European Time)
How to get the best support
To help us assist you quickly and effectively, please follow these simple steps.
- Do not open multiple chats at same time.
- Please limit each chat to a single order.
- Please end the chat once the question is resolved and start a new one if you have questions about other orders.
